We collect information about you in several ways in order to meet our goal to provide you and our customers with the information and services that are most relevant to you. We automatically collect general usage information about all customers and visitors to determine the number and frequency of visitors to the site and its areas. This information includes the type of browser or search engine you are using, traffic patterns on the site, and site usage. We only use such information in the aggregate and may provide this statistical information to our advertisers, partners, sponsors, affiliates and the general public. We collect personal information about you in the following ways:
Registration
You may provide us with certain information such as your name and e-mail address, when you register an account on our site. We may also request additional information from you in order to provide you with a more personalized experience when using the site. We will use this information to provide you with your requested services, and to provide you the opportunity to receive information and notices about other services that we may provide. We will not provide this information to unauthorized third parties.
Purchases
You provide us with certain information such as your name, e-mail address, billing address and credit card number when you purchase products and/or services. We use this information to fill your orders, for billing purposes and to protect against fraud. If we have trouble processing an order, we will use this information to contact you. We also collect information about your buying behavior when you purchase products or services on the site in order to provide you with notices of additional products or services that may be of interest to you.
Surveys
From time-to-time, we may provide you the opportunity to participate in surveys on our site. Participation in these surveys is voluntary and you therefore have a choice whether or not to disclose this information. If you participate, you may provide us with information including but not limited to, your contact information (such as name and shipping address), your demographic information (such as zip code and level of education), and your energy industry experience (such as job title and years of service), as well as information relating to your experience with us and your opinions on our products and services. We use this information internally to monitor or improve this site, and our products and services. This information may be used in the aggregate to provide information about our products and services to others. After we obtain your permission, your information may be used individually to provide information about our products and services to others.
We use a third party service provider to conduct these surveys; that company is prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a survey with other third parties unless we give you prior notice and choice.
Correspondence
If you send us e-mails, faxes or letters, we may keep a record of that correspondence.
How do we use and disclose your information?
In general, we do not sell your personally identifiable information to third parties. We may use your personal information as follows:
Customer Service
The personally identifiable information you provide to us will be use to process and fulfill your orders, to notify you of your order status, to communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, fax or telephone, in accordance with your wishes.
Special Offers and News
We will occasionally send you information on products, services, special deals and/or promotions. These may include offers for third-party products and services. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
What Web Technologies do we use?
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email to us at support@energytrainingresources.com.
Log Files
As is true of most Web sites, we may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We may use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We use cookies in order to improve your experience at our site. We also use cookies to recognize registered customers when they visit our site and to provide those customers with their shopping cart. If you register with or order from us, we use cookies to monitor and maintain information about your use of our site. If you have not registered with us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us improve your shopping experience and improve our site design, as well as our products, services, contests and promotions.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.
We use Google Analytics, a third-party service provider, to assist us in better understanding the use of our Web site. Google Analytics will place cookies on your computer and will receive information that will educate us on such things as how visitors navigate around our Web site, what pages are visited and information about the hardware and software used in your visit to our Web site. We do not share any personally identifiable information that you provide to us with Google Analytics. We do not store any personally identifiable information that you provide to us in the cookie placed by Google Analytics, nor do we associate any of your personally identifiable information with the cookie placed by Google Analytics. Google Analytics analyzes collected information and provides us with aggregate reports. The information and analysis provided by Google Analytics is used to assist us in better understanding our visitors' interests in our Web site and how to better serve those interests. Google Analytics is contractually restricted from using information it receives from our site other than to assist us. Google Analytics is contractually required to maintain all information about our site and its analysis in confidence. As a visitor to our Web site, you have the option to deactivate the cookie placed by Google Analytics. If you would like to deactivate the Google Analytics cookie or find out more about Google Analytics, our service provider, including its privacy policy and how to opt out, go to: http://www.google.com/intl/en_ALL/privacy.html.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”
Links to Other Sites
This Web site may contain links to other sites that are not owned or controlled by Energy Training Resources, LLC. Please be aware that we, Energy Training Resources, LLC, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.
How to change or remove your Personally Identifiable Information?
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our account information page, by emailing our Customer Support at support@energytrainingresources.com or by contacting us by telephone or postal mail at the contact information listed below.
Choice and Opt-out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at support@energytrainingresources.com.
Business Transitions
In the event Energy Training Resources, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us.
Phone: 713-780-2131
Fax: 713-780-2704
Email: support@energytrainingresources.com
Mail: 2401 Fountain View Dr, Suite 201, Houston, TX 77057